Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it. See our return policy for details.Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable.
If I buy more than one item is there a discount?
On each product page you will see a bulk discount chart that calculates the discounted cost according to your quantity. When you add your product to the cart it will show you the regular price crossed out and then your wholesale trade cost. The multiple items must be of the same product ID to receive a discount. Discounts are on regular priced items only and are not featured on sale items or with other discounts.It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.
How do I place an order online?
Checkout involves four steps. Add items you wish to buy to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information. Upon confirmation you will be directed to the receipt page that you should review and print for your records. Once a tracking number has been added to your order and is emailed to you, tracking of the package is available. By using the UPS website ups.We never know when an item will be back in stock. There is no set time for a manufacture to ship a product. Some products ship to us twice a year others only once a year. By checking back on the website periodically you may see it is available to order. Discontinued items will remain out of stock until they are deleted annually.It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details.
Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it. See our return policy for details.We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.
What are the conditions if I order during the blackout period ?
When ordering during the black out period Midnight October 15th - Midnight October 31st (PST) all sales are considered final.
Can I get a catalog?
Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers. See our online product catalog.Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser.